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Privacy

 

Policy

Privacy Policy – DropWise Distribution

Effective Date: 10th September 2025
Company Name: DropWise Distribution (“DropWise,” “we,” “us,” “our”)
ABN: 95 690 688 094

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DropWise respects your privacy and is committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information in connection with our services.

By accessing our website, engaging our services, or otherwise providing your personal information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Full name

  • Business/Company name

  • Postal and street addresses

  • Email address

  • Phone numbers (mobile, office, etc.)

  • Billing and payment details (including ABN, invoicing info, Xero records)

1.2 Distribution Campaign Information

  • Flyer/brochure descriptions

  • Distribution area preferences (suburbs, postcodes, maps)

  • Delivery scheduling preferences

  • Proof of delivery requirements (GPS, photos, reports)

1.3 Technical & Website Information

  • IP address

  • Browser type and device information

  • Website usage data (cookies, analytics, referral sources)

  • Location data (if you use our mobile platform or online ordering system)

1.4 Employee & Contractor Information

For employees, contractors, and distributors, we may also collect:

  • Resume/CV, employment history

  • Bank account details for payments

  • Police checks, right-to-work documentation

  • Emergency contact details

  • GPS tracking data while on distribution runs

2. How We Collect Information

We collect information in the following ways:

  • Directly from you (via forms, phone, email, website, contracts, Xero)

  • Automatically through our website (cookies, analytics tools like Google Analytics)

  • From third parties (business partners, marketing platforms, job applications)

  • From distributors’ GPS devices or apps during delivery runs

3. Why We Collect Information

We only collect personal information that is reasonably necessary for our functions, including:

  • Providing flyer and letterbox distribution services

  • Confirming bookings and issuing job acceptance emails

  • Generating invoices and processing payments (via Xero or other platforms)

  • Managing delivery schedules and proof-of-delivery reports

  • Communicating with clients and providing customer support

  • Complying with legal obligations (tax, workplace, safety, record-keeping)

  • Recruiting, managing, and paying staff and contractors

  • Marketing, advertising, and promotional activities (with consent)

4. Use of Information

We may use your information to:

  1. Fulfil service requests (e.g., complete distribution campaigns)

  2. Provide GPS and photographic proof of delivery

  3. Send invoices, receipts, and payment reminders

  4. Improve our website, services, and user experience

  5. Protect our business from fraud, misconduct, or legal claims

  6. Send marketing communications (only if you’ve opted in, and you can opt out anytime)

5. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may disclose it to:

  • Service Providers: third parties who assist in delivering services (IT providers, cloud storage, payment processors like Xero).

  • Distributors/Contractors: to carry out flyer deliveries in designated areas.

  • Legal/Regulatory Authorities: where required by law or to comply with government requests.

  • Business Transfers: If DropWise undergoes a merger, acquisition, or sale of assets, your data may be part of the transfer of assets.

6. Data Security & Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Encrypted databases and secure cloud storage

  • Password-protected systems and restricted access to staff

  • GPS delivery data secured in encrypted software

  • Secure payment processing through trusted third-party providers (Xero, Stripe, or similar)

While we take reasonable precautions, no method of electronic transmission is completely secure. You use our services at your own risk.

7. Data Retention

  • Client Records: Retained for up to 7 years for tax and accounting compliance.

  • Distribution Data (GPS, photos): Retained for 12 months unless required longer for disputes.

  • Employee/Contractor Records: Retained for 7 years post-employment/contract.

  • Marketing Data: Retained until you unsubscribe or withdraw consent.

8. Cookies & Online Tracking

Our website may use cookies and analytics tools to improve performance and understand user behaviour. Cookies may track:

  • Session information

  • Preferences and settings

  • Website navigation history

You can disable cookies in your browser, but some features of our site may not function properly.

9. Direct Marketing

We may use your personal information to send you marketing communications (email, SMS, or post) about our services, special offers, and news. You can opt out anytime by:

  • Clicking “unsubscribe” in our emails

  • Replying STOP to SMS marketing

  • Contacting us directly at [Insert Email]

10. Third-Party Services

We may link to or use third-party platforms (Xero, Google Maps, Mailchimp, Facebook Ads, etc.). These services have their own privacy policies, and we are not responsible for how they manage your data.

11. Employee, Distributor & Contractor Privacy

Employees, contractors, and distributors must consent to GPS tracking while performing work for DropWise. This is solely for:

  • Verifying distribution routes

  • Providing clients with proof of delivery

  • Ensuring workplace health and safety compliance

This data is not shared outside of these purposes.

12. International Data Transfers

Some of our service providers (e.g., cloud storage, email services) may store data overseas. Where this occurs, we take reasonable steps to ensure that your data is protected in accordance with Australian law.

13. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information held by us

  • Request corrections to inaccurate or outdated information

  • Withdraw consent to marketing communications

  • Complain with the Office of the Australian Information Commissioner (OAIC) if you believe we’ve breached your rights

Requests should be submitted in writing to the Privacy Officer (see Section 15).

14. Children’s Privacy

Our services are directed at businesses and adults. We do not knowingly collect personal information from children under 16.

15. Contacting Us

If you have questions, concerns, or complaints about our Privacy Policy or how we handle your data, please contact:

 

Privacy Officer – DropWise Distribution
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

We aim to respond to all enquiries within 14 business days.

 

16. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on our website with the updated “Effective Date.” We encourage you to review this page regularly to stay informed.

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In the spirit of reconciliation, DropWISE acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respects to Elders past and present, and extend our respects to all Aboriginal and Torres Strait Islander peoples today.

DropWISE, Adelaide

ABN 95 690 688 094

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